Ma Dolly's will take all reasonable steps to protect the personal information of users. For the purposes of this clause, "personal information" is defined as set out in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA can be downloaded from:
All orders are processed within 7 working days (excluding weekends and holidays) of receiving your order confirmation email. You will receive a notification again when your order has been shipped. Domestic shipping rates and estimates are calculated and will be emailed to you. 1. Delivery policy for all orders within South Africa: All orders are delivered by our courier company. All orders are dispatched between Monday - Friday. Orders placed on weekends and public holidays are dispatched the next working day. Orders are usually delivered within 24 - 72 hours. Delivery fee: R99 up to 10 kg. For weights: View our product sizes which range from 100g to +-1 kg 1. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your country of destination. Ma Dolly's is not responsible for these charges if they are used and are your responsibility as a customer. How do I check the status of my order? After your order has been shipped, you will receive an email from us containing a tracking number that you can use to check its status. Please allow 48 hours for the tracking information to be available. If you have not received your order within three days of receiving your delivery confirmation email, please contact us at info@madollys.co.za with your name and order number and we will investigate for you.
